Q:How do I enable cookies and why?
A:Our website uses temporary cookies to keep track of your session and security while logged into our Customer Service Center. These cookies are neither written permanently to your harddrive nor are they harmful to your system in any way.
Some personal firewall products like Norton can prevent cookies from working. In these instances you must change the settings in the firewall product to allow cookies. See your product documentation for assistance.
Cookies must also be enabled in your browser as well. To allow cookies in Internet Explorer, do the following:
- Click on 'Tools', then 'Internet Options'
- Click on the 'Security' tab
- Then click the 'Default Level' button, then click on 'Apply'. Click 'Ok' to close box.
Q:How do I zip multiple files into one file for upload??
A: A free evaluation version of winzip can be downloaded from www.winzip.com. Once winzip is installed, simply find the files you want to zip using Windows Explorer and right-click each file then select 'Winzip - Add to Zip file'. More details can be found in the Winzip Help.
Q:Can I use an ftp client like Smart or CuteFtp to upload files?
A You may use any ftp client to connect to our ftp server to upload files. If you need an ftp account created, send a request to email@example.com including your company name and contact information. Your requests will be answered promptly during business hours. You may also call your sales rep to request an ftp account.
An easy to use and free ftp client can be downloaded from ftpx.com. This client is similar in functionality to Windows Explorer and files can be dragged and dropped between them.
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